Shipping Policy
We strive to deliver your order quickly and efficiently!
Flat Rate Shipping: $10.95 via USPS (Standard Shipping).
Processing Time: Orders are processed within 1-3 business days.
Delivery Time: Estimated 3-7 business days after processing.
Shipping Areas: We currently ship within the continental U.S. (Excludes Hawaii, Alaska, and Puerto Rico).
Order Tracking: A tracking number will be provided once your order ships.
Returns
Return Policy
Your satisfaction is our priority! If you're not completely happy with your purchase, we offer a 30-day return policy for unopened and unused products.
Eligibility: Items must be unused, in original packaging, and unopened to qualify for a return.
Timeframe: Returns must be initiated within 30 days of delivery.
Refunds: Once we receive and inspect the item, a refund will be issued to your original payment method (excluding shipping fees).
Return Shipping: Customers are responsible for return shipping costs unless the item was damaged or incorrect.
How to Start a Return: Contact our customer service team with your order number to receive return instructions.
We want you to shop with confidence—if you have any concerns, we’re here to help! 💜✨
Recycle & Reuse Program – Get $5 Off Your Next Order!
At Pure Serenity, we believe in sustainability and reducing waste. As part of our Recycle & Reuse Program, you can receive $5 off your next order when you return your empty glass or aluminum containers for recycling and repurposing.
How It Works:
Return Your Empty Containers – Send back any Pure Serenity glass or aluminum containers that have been fully used and cleaned.
Receive a $5 Discount – Once we receive your returned containers, we’ll issue a $5 discount code for your next purchase.
Shop & Save – Use your discount on any future order while contributing to a greener planet!
Program Guidelines:
✔ Eligible Items: Only Pure Serenity branded glass and aluminum containers qualify for this program.
✔ Condition: Containers must be clean, empty, and undamaged for reuse.
✔ Return Shipping: Customers are responsible for shipping costs when returning containers.
✔ Discount Usage: The $5 discount code is valid for one use per order and cannot be combined with other discounts.
How to Participate:
Contact our customer service team to receive return instructions.
Once your return is processed, we’ll email you a $5 discount code for your next order.
Join us in making a difference—reduce waste, recycle, and get rewarded! 🌿♻️✨
Return & Exchange Policy
At Pure Serenity, we want you to love your purchase! If you are not completely satisfied, we offer a hassle-free 30-day return and exchange policy for unopened and unused products.
Returns
Eligibility: Items must be unused, in original packaging, and unopened to qualify for a return.
Timeframe: Returns must be initiated within 30 days of delivery.
Refunds: Once we receive and inspect the item, a refund will be issued to your original payment method (excluding shipping fees).
Return Shipping: Customers are responsible for return shipping costs unless the item was damaged or incorrect.
Exchanges
If you receive a damaged, defective, or incorrect item, we will gladly exchange it at no additional cost.
Exchanges must be requested within 30 days of delivery.
Please contact our customer service team to arrange a replacement.
How to Start a Return or Exchange
Email our customer support team with your order number and reason for the return/exchange.
We will provide return instructions and, if applicable, a replacement for damaged or incorrect items.
We are committed to ensuring you have a stress-free shopping experience and will do our best to assist with any concerns!